Terms and Conditions - Rehla

1. Description of the service and Definitions

This Terms and Conditions Contract ("Contract") is provided by Tayyar Trading SPC, Commercial Registration Number 1248046, represented by "eMushrif" or "the Service Provider" (referred to as "the Service Provider"), to the Customers/Guardians (referred to as "the Customers") utilizing the "Rehla" service.

Rehla offers a student transportation service for public schools, where regular school buses are converted into AI-equipped vehicles to enhance student safety and revolutionize school transportation standards. The core feature of Rehla involves providing each student with a wireless smart card that facilitates tracking their boarding and disembarking times on the bus. The smart card detector, installed inside the bus, efficiently reads students' cards and instantly sends notifications to the designated Guardian or representative of the student, referred to as the "Customer." With our user-friendly application, Guardians can receive timely notifications when their wards board or disembark. Additionally, the application allows Guardians to directly track the entire trip, putting their minds at ease and ensuring the utmost safety for their children.

Key Features of Rehla's Service:

• Real-Time Tracking: Rehla's innovative approach offers real-time tracking of students' journeys, starting from boarding until they reach their destinations. This ensures that Guardians are promptly informed at every step of their child's transportation.
• Multiple Registration Channels: Customers can easily register for Rehla services through our application. Our intuitive interfaces allow users to manage their service preferences effortlessly and stay updated on their child's transportation status.
• Dedicated Customer Support: We take pride in our dedicated customer support team, always available to assist with any queries or issues that Customers may encounter while using our services.
• Safety and Accountability: At Rehla, student safety is our utmost priority. We hold ourselves accountable for addressing every query, concern, or complaint promptly, maintaining transparent communication with our valued Customers.

2. Ratification of the Service

2.1 The Customer engagement with the Service Provider is bound by this service agreement (Terms and Conditions), which will govern the contractual relationship between the Customer and the Service Provider.

2.2 The Service Provider may amend the service agreement periodically with your agreement. Amendments will be effective upon the publication of the updated Terms and Conditions on the relevant platforms. The Customer's continued access or use of the Service Provider's platform after such posting constitutes the Customer's consent to the amended service terms.

2.3 Our collection and use of personal information in connection with the Service Provider's Platform is confidential. The Service Provider may share any necessary information with a claims processor or an insurer (including the Customer contact information) in case of a complaint, dispute, or conflict.

3. Service Fees and Payments

Please note that Rehla is a completely free service. There are no registration fees, installment plans, reservation fees, or monthly charges associated with utilizing the Rehla application and its core tracking services. Consequently, no payment information will be requested from the Customer, and no billing cycles or refund policies apply.

4. Cancellation of the Service

Regarding service cancellation initiated by the Customer, you may cancel the service or delete your account at any time without any financial penalty or complex notice periods, as the Rehla service is provided entirely free of charge.

5. Customer Obligations and Safety

5.1 During Drop-Off to the home location, the Guardian of a student under the age of 9 must be in attendance to collect the child within 3-5 minutes of the arrival of the bus to the specified home location. In case the Guardian is not present to escort the student/child, eMushrif will contact the concerned parties.

5.2 The Customer pledges that the student will adhere to health and safety procedures while boarding the bus, during the trip, and while disembarking, and to protect the bus from any damages. In the event of a breach of the above, the Customer is obligated to compensate the Service Provider for the damage caused.

5.3 Violations that are committed by the student that cause harm to other students and require compensation or other financial expenses will be borne by the Customer, including attorneys' fees.

5.4 The student shall refrain from the usage of foul, abusive, or harmful language during the provision of the Service and must maintain well-behaved manners. Bullying will not be tolerated. In the event of any obstruction to the Service or breach of this clause, the Service Provider reserves the right to terminate the Service.

5.5 The timing that the Customer will provide during registration is the school commencement time and not the student's pick-up time.

6. Authority of the Service Provider

6.1 The service provider is not responsible for transporting the student in cases of extra-curricular activities and lessons after school.

6.2 If the school provides incorrect information to the Service Provider regarding the whereabouts of the student (such as but not limited to: telling the Service Provider that the student has been collected by the Guardian or is falsely absent from school), then the Service Provider is not responsible or liable.

6.3 The Service Provider relies on the information that has been provided on the application form for a range of purposes and therefore it needs to be up to date and correct. If it comes to our attention that the information provided is no longer accurate or suitable, the Service Provider may suspend or end the Customer service.

7. Licensing and General Provisions

7.1 Subject to the Customer's compliance with these Terms and Conditions, the Service Provider grants the Customer a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to access and use the platform on the Customer's personal device solely in connection with the use of the services.

7.2 Governing law & competent jurisdiction: Any dispute regarding the implementation of this agreement shall be looked into by the laws of the Sultanate of Oman.

7.3 Force Majeure: If the Customer service is affected due to exceptional circumstances that are beyond the Service Provider's reasonable control, or caused by a third party, the Service Provider will do its best to continue providing the Customer with the service as agreed.